As of Monday, August 17, all non-emergency American Citizen Services in Tokyo are offered on an appointment only basis. Appointments are required for all Passport services, Consular Report of Birth Abroad (CRBA) applications, notary services, and Federal Benefits services.

Reserve your appointment today! Patrons who wish to make an ACS appointment may do so now by going to this Web page.

Have an Emergency? No appointments are necessary for Americans requiring emergency services. Emergency ACS services include:

• Reporting the death, arrest of, or a missing American citizen, and accidents and illnesses involving American citizens
• Replacement of lost, stolen, or expired passports for those with an urgent need to travel
• Americans requiring emergency financial assistance to return to the United States
• American victims of criminal incidents

Tokyo ACS Hours:

Monday through Friday from 8:45–12 noon; and on Monday, Tuesday, Thursday, and Friday from 2–4 p.m. The ACS section in Tokyo will be closed to the public on Wednesday afternoons.

Passport services:

Appointments for new and replacement passports and for adding extra visa pages are offered every morning Monday through Friday, and in the afternoons on Monday, Tuesday, Thursday, and Friday. Make only one appointment per family!

Consular Report of Birth Abroad (CRBA):

Appointments are offered every morning Monday through Friday, and in the afternoons on Monday, Tuesday, Thursday, and Friday. When you make an appointment for a birth record for your infant, we will process your infant's passport application at the same time, plus any other passport application for your family. There’s no need to make a separate passport appointment when you make a CRBA appointment.

Notary services:

Appointments are offered Monday through Friday in the mornings only.

Federal Benefits services are already offered on an appointment-only basis. Please see the Federal Benefits page on this webpage for appointment details. This announcement does not affect Consulates elsewhere in Japan. For information on operating hours and ACS services provided by Consulates in Sapporo, Nagoya, Osaka-Kobe, Fukuoka, and Naha, please click here.

Want to know more?

Read additional details about this and other changes about ACS services in this special edition of the ACS newsletter.